How ordering on SubMint works
Follow the steps from choosing a product to reviewing checkout, payment confirmation, delivery and order support.
1. Find the exact product
Open a digital category, comparison page or the physical marketplace. Check the product name, plan, value, region, edition and any listed configuration. A similar name or image does not mean two options are interchangeable.
2. Review the option and delivery details
Select the option you intend to purchase. Review the checkout amount and currency, billing period where applicable, account or recipient details, region restrictions and refund terms. Physical orders also need delivery details. If an important requirement is unclear, ask support before paying.
3. Review the payment instructions
The invoice shows the supported asset, network, receiving address and amount. Follow that invoice carefully. Payment confirmation and fulfillment are different stages; a payment being detected does not mean the product has already been delivered. Never give anyone your wallet seed phrase or private key.
4. Track confirmation and delivery
Save your order ID and use your account or the homepage order-tracking form to check status. Digital delivery and physical shipment depend on the selected product and its fulfillment status. Use the specific listing for delivery estimates rather than assuming immediate delivery.
5. Get help with the order
For a mismatch, activation problem or delivery question, contact support privately with your order ID and a clear description. Avoid posting unredeemed codes, passwords or personal delivery details publicly. Review the refund policy for the rules applicable to your purchase.